Full Priced Items

We are sure that you will love your Sage & Cooper product, however, should you change your mind about your purchase we only accept returns or exchanges of unused product. The product must be in the same condition as when the product was received and remain in re-saleable condition, remaining in its original packaging. Any product being returned must be received back to Sage & Cooper within 14 days of purchase with a copy of your sales receipt or order confirmation and the customer is responsible until the item is delivered and inspected for eligibility. Sage & Cooper reserves the right to refuse a refund if the item doesn’t meet certain criteria.

If you are returning a product due to a change of mind, unfortunately, we cannot be held liable for the original or return postage costs. Postage costs for returning the product will be at the customer's expense.

Faulty or Incorrect Items

We sincerely apologise for any inconvenience caused by receiving a faulty or damaged product. Our warehouse team do ensure all items are subject to a quality control prior to dispatch.

In the unlikely case that you do receive a faulty, damaged, or incorrect item, please contact our customer care department as soon as possible via email: info@sageandcooper.au. Please include your order number and any images of the fault/incorrect item and we will work with you to resolve it as soon as possible.

Sale Items

Sale items discounted less than 50% are eligible for store credit only.

Sale items discounted at 50% or further are FINAL SALE (no refund or credit offered).

Wholesale Items

For information regarding items purchased at one of our stockists please contact info@sageandcooper.au

Terms & Conditions

All items must be in their original condition (unused and undamaged) including all packaging for the product. All returns are accepted at the discretion of our team. Please contact our team at info@sageandcooper.au before sending any returns. Any item/s returned without proof of purchase, will not be accepted and will be returned to the customer.

Returns are to be returned within 14 days of delivery to you.

The return shipping cost is at the customer's expense. If you paid a delivery fee upon purchasing your item, we do not refund the cost of this unless the item is deemed faulty by our team.

Sage &(and) Cooper cannot be held liable for the loss of product/s being returned. We recommend sending your item/s back with a tracking number so you are able to track your return.